FAQ's

I am an existing Transair website customer, can I use my login details from your old website?

Mail order customers will need to set up new website accounts as their login details from our old website are no longer valid. Trade customers can access their details by clicking on the ‘Forgot your Password’ link and then by following the instructions provided. Please note that no order history is available from our old website.
Your website shows prices including VAT, I am outside of the EU, do I pay VAT?

No, if you are a business registered for VAT that is able to provide proof of your VAT number or an individual ordering from outside the EU you will not pay VAT. This will be removed when you have either logged in to the website or are checking out. For VAT registered businesses, we will need to validate and enter your VAT number on your account before VAT free purchases can be made.
What Payment Methods do you accept?

We can accept payment by credit/debit card (securely processed through SagePay), by Paypal, by BACS and by e-Gift Card.
What type of card payments do you accept?

We can accept payment by Visa (Credit/Debit), Mastercard (Credit/Debit) and American Express.
Do you sell e-Gift Cards?

Yes we do. Please visit the Gift Cards section of our website for further details. Please note that eGift cards can only be redeemed through our website using the unique Gift Card code provided.
How do I place an order?


Once you have found the products you want to purchase, simply add them to your shopping basket and click the "Check Out" button. Before entering the Secure Checkout, either Sign In as a Returning Customer (account must have been created on our new website), Create Account or Create Account Later to check out as a ‘guest’. If you select this last option, you will need to enter a valid email address to continue.
At Delivery Address, please enter the required details including a contact telephone number just in case we need to contact you regarding the order or shipment. Once these details have been completed, you should proceed to Delivery Method where any carriage options will be displayed.
Finally proceed to Payment Method to pay by credit/debit card (through SagePay), Paypal, BACS or Gift Card. After you have submitted the order, a confirmation email will be sent to you from our website.

 

What is your returns policy?

All products purchased from Transair are guaranteed for a minimum of 12 months. Should an item prove to be faulty please return the item to us at Brighton City Airport for repair or replacement. Should any of our products fail to meet your requirements, they may be returned within 30 days for a full refund providing they are unused and in their original packaging. Returned safety/survival equipment such as lifejackets, liferafts and parachutes are subject to a servicing charge. DVDs and PC CD-ROMs are non-returnable once the packaging has been opened.

Download a returns form
Can I see the product before purchasing it?
 

Yes, of course. Simply visit one of our Pilot Shops, at Brighton City (Shoreham) Airport or Gloucestershire Airport. Please see Our Pilot Shops for current opening hours.
 

Do you delivery on Saturdays?

Within the UK, the Royal Mail do deliver parcels sent on 24, 48 and Tracked Services on Saturdays. However we cannot provide a Guaranteed Delivery Service on a Saturday.
Can I redeem a paper gift voucher online?

Unfortunately not. A paper voucher can be redeemed by post by simply sending it with your order to our Brighton City Airport offices, or it can be taken to one of our Pilot Shops. Alternatively it can be redeemed at a Transair stand at a Trade Show.
Do you ship internationally?

Yes, very much so. Transair currently despatch goods to over 100 countries world-wide using a variety of reputable couriers and freight companies.

When ordering goods from Overseas, please be advised that you are responsible for the import duties/taxes in your country. We recommend that you check with your local authorities what these will be prior to placing your order.
How do I know you have recieved my order?

Once you have completed your order, you will be emailed an order confirmation. This is to let you know we have received your order. Once your order has been processed and has been despatched, you will receive another email letting you know your order is on its way.