UK Delivery is within normal office hours usually within 2 to 3 working days from receipt of the order, if we receive your order before 2pm it will be despatched that day. If your order is received after 2pm, we will despatch the following working day. If for any reason we cannot deliver your order within this time period we will contact you immediately to inform you of the new delivery date, if this doesn't suit you, you may cancel your order.
When paying for an order by Credit/Debit card, we reserve the right to request that it is despatched to the billing address of the card holder. If this presents a problem we can also accept payment by bank transfer, further details available on request.
Overseas Customers: Should part of your order be out of stock, We will hold the order. At the same time, we will contact you by e-mail to advise you of the situation. The remaining items can then be placed on back order, although this will incur an additional postage charge. Alternatively, they can be removed from the order and then re-ordered on another occasion.
When ordering goods from overseas, please be advised that you are responsible for the import duties/taxes in your country. You may wish to check with your local authorities what these will be prior to placing your order.
Transair Flight Equipment will notify you if an item is no longer available and offer substitute goods where possible. If you do not wish to accept the substituted goods then you may cancel your order.
Email response time
Transair Flight Equipment will endeavor to reply to your enquiry within a couple of hours, however in case where this is not possible we hope to reply the same business day. Enquiries made after 4pm each day will be attempted to be answered the next business day. If an urgent answer to your queries is required you are able to contact us on +44 (0) 239 2001 747 between 9.00am & 5.00pm where our trained staff will be able to answer any questions you may have.
Do I pay UK sales tax (VAT)? Customers in the UK will pay VAT at 20% where applicable. Orders being despatched to destinations outside of the UK (including the Channel Islands) will automatically be invoiced without UK VAT. When placing an order on our website, please ensure that you specifiy the correct delivery 'country' to ensure that the correct VAT status is applied.
For customers in the Channel Islands, please select Jersey or Guernsey as applicable.
All products purchased from Transair are guaranteed for a minimum of 12 months. Should an item prove to be faulty please return the item to us at Solent Airport for repair or replacement. Should any of our products fail to meet your requirements, they may be returned within 30 days for a full refund providing they are unused and in their original packaging.
Parachutes and special order items cannot be returned for refund or exchange.
When purchasing goods such as computer software, it is the duty of the customer to make sure that what you have ordered is compatible with your computer system. If a DVD or computer software on CD ROM is found to be faulty, it can only be returned for replacement.
If you are returning an item for exchange you will be charged postage and packing for the return of the alternative item.
Please Note: When returning Lifejackets or Liferafts for refund, a re-stocking charge will be deducted from the refund to cover the cost of servicing the equipment. This is currently set at £250.00 for Liferafts and £50.00 for Lifejackets.
Address for Returns:
Transair Flight Equipment
Faraday Business Park
Transair Flight Equipment pay special attention to our pricing, but sometimes goods maybe priced incorrectly. If an item's price is lower than our quoted price, we will charge the lower amount and deliver the item to you. If an item's correct price is higher than our quoted price, we will at our discretion honor the lower price. Sometimes we may not be aware of the price difference and therefore you will be charged the higher price, should this happen and you inform us of the discrepancy we will refund you the difference. Prices and availability are subject to change without notice.
Title to any products purchased from Transair Flight Equipment remains vested in us, until full payment is received.
Certain goods such as Liferafts and some Aerospace Chemicals are classed as hazardous for export purposes. As a result, on receipt of an order with these types of items in it, we may have to contact you to discuss an additional charge to cover the cost of the Hazardous Packaging Requirements.
We ship internationally every single day and currently ship to over 100 countries World-Wide. However, due to international sanctions we are unable to export to the following countries: Iran, North Korea, Somalia, Sudan, Syria, Cuba and Burma, Crimea and Sevastopol.
In addition, there are a number of other countries with restrictions on export which may require that we obtain an Export License before shipping the goods. The list of countries are as follows; Afghanistan, Armenia, Azerbaijan, Belarus, Bosnia & Herzegovina, China, Congo, Iraq, Lebanon, Libya, Moldova, Montenegro, Sierra Leone, Zimbabwe, Argentina, Cape Verde, Eritrea, Gambia, Ghana, Hong Kong, Nigeria, Pakistan and Taiwan.
Copyright & Trademark
This web-site is owned and operated by Transair (UK) Limited. The material contained on this Web Site, including design, text, graphics, and all other information on this Site are copyright Transair (UK) Ltd. All rights reserved. Any unauthorised use of the material on this site without the prior permission may violate copyright. Transair respects all relevant trademarks which are marked accordingly.